Astra International - Daihatsu Jobs: Customer Satisfaction Analyst | Data Analyst

PT Astra International Tbk. - Daihatsu Sales Operation (AI-DSO) is a prominent entity within the automotive industry in Indonesia. Established in 1973, AI-DSO operates as a significant division under PT Astra International Tbk., one of the largest and most diversified conglomerates in Indonesia. The primary focus of AI-DSO is the distribution, sales, and after-sales service of Daihatsu-branded vehicles. This division plays a crucial role in ensuring that Daihatsu vehicles are accessible to consumers across Indonesia, providing comprehensive support and services to meet the diverse needs of its customers.
AI-DSO's operations are supported by PT Astra Daihatsu Motor (ADM), an associated entity formed through a collaboration between Astra, Daihatsu Motor Co., Ltd., and Toyota Tsusho Corporation. ADM serves as the brand holder agent for Daihatsu in Indonesia and acts as the main production base for Daihatsu and Toyota automotive groups outside Japan. This strategic partnership enables AI-DSO to leverage ADM's manufacturing capabilities and expertise, ensuring a steady supply of high-quality vehicles to the Indonesian market.
The product lineup offered by AI-DSO includes a wide range of passenger and commercial vehicles designed to cater to the varying preferences and requirements of Indonesian consumers. From compact cars to versatile commercial vehicles, Daihatsu's offerings are known for their reliability, fuel efficiency, and affordability. AI-DSO's commitment to providing exceptional customer service is evident through its extensive network of sales and service outlets spread across the country. This network ensures that customers have easy access to Daihatsu vehicles and can avail themselves of top-notch after-sales services, including maintenance, repairs, and genuine spare parts.
In addition to its core operations, AI-DSO places a strong emphasis on innovation and sustainability. The company aligns its initiatives with the Indonesian government's carbon neutrality targets by offering environmentally friendly vehicles, including Low-Cost Green Cars (LCGC). These vehicles are designed to reduce emissions and promote eco-friendly transportation solutions, contributing to a greener and more sustainable future for Indonesia.
AI-DSO's commitment to excellence extends beyond its products and services. The company is dedicated to fostering a positive work environment and nurturing talent within its organization. Comprehensive training programs and career development opportunities are provided to employees, ensuring that they are equipped with the skills and knowledge needed to excel in their roles. This focus on employee development not only enhances the overall performance of the company but also contributes to a motivated and engaged workforce.
As a key player in the automotive industry, AI-DSO has garnered numerous accolades and recognitions for its contributions to the sector. The company's dedication to quality, customer satisfaction, and innovation has earned it a reputation as a trusted and reliable partner for consumers and stakeholders alike. AI-DSO's vision is to become the leading provider of compact cars in Indonesia and to serve as a global production base for the Daihatsu / Toyota group, adhering to the same high standards of quality as its Japanese counterparts.
We are hiring:

Customer Satisfaction Analyst

• Head Office - Sunter, Jakarta Utara

Responsible for developing the competence and service quality of Customer Service through training activities, coordination of outlet performance data, and management of frontliner development programs to ensure customer experience across the Astra Daihatsu network remains excellent and consistent.

Job Description

• Provide education and training to frontliners at Astra Daihatsu Branches
• Act as PIC for the On the Job Training program for Customer Relation Officer (CRO)
• Manage Customer Service Branch performance data
• Monitor and ensure frontliners work according to SOP
• Manage the Customer Service Bank Data as an information center and service performance evaluation

Requirements

• Bachelor’s degree in Communication Studies or other relevant majors
• Strong understanding of customer service operations and standards
• Good communication and presentation skills
• Understand SSI and CSI Telesurvey indicators, and able to maintain scores above national standards
• Good analytical skills, detail-oriented, and committed to service excellence
• High initiative and ability to work collaboratively

Data Analyst

• Head Office - Sunter, Jakarta Utara

Responsible for managing the operations of Astra Daihatsu’s Digital Channels (Website, Apps, and Chatbot), including content management, system performance monitoring, and data analysis to ensure each digital channel functions optimally and generates leads that are responded to quickly and accurately.

Job Description

• Manage operations of Astra Daihatsu digital channels (website, apps, chatbot)
• Create reports and performance analysis of Astra Daihatsu digital products and compile relevant insights
• Update information on the website (products, prices, outlets, etc.) and ensure data accuracy

Requirements

• Bachelor’s degree in Statistics or related field
• Must understand and operate Microsoft Excel
• Understanding of Python and Tableau for data analysis is a plus
• Strong analytical and business understanding skills
• Able to coordinate and collaborate in a team
• Initiative and good communication skills

Please Note

• Please be informed that Astra Daihatsu never ask for any payments from applicants for recruitment process.
• Only shortlisted candidates will be contacted and proceed further.
• Official announcements of recruitment process will only be sent through email addresses with the domain @dso.astra.co.id.

Should you be interested and meet the qualifications above, kindly apply using the link below.
PS: Translated from Bahasa Indonesia.

Apply Now