The British Embassy in Jakarta Jobs: Corporate Services Officer

The British Embassy in Jakarta serves as the United Kingdom’s official diplomatic mission to Indonesia, playing a central role in strengthening bilateral relations between the two nations. Located in the heart of Jakarta, the embassy represents the UK government and works to advance cooperation in areas such as trade, investment, education, security, and cultural exchange. It also provides essential consular services to British citizens living in or visiting Indonesia, including passport assistance, visa applications, and emergency support.
Economically, the embassy supports British businesses operating in Indonesia and encourages partnerships that promote sustainable growth and innovation. The UK is a significant investor in Indonesia, and the embassy facilitates dialogue between companies, government institutions, and local communities to expand opportunities in sectors such as energy, infrastructure, and technology. This economic engagement is complemented by initiatives that promote fair trade and responsible investment practices.
Education and cultural diplomacy are also key priorities. The embassy actively supports English language programs, scholarships, and academic collaborations between UK and Indonesian universities. Cultural events, such as exhibitions, film screenings, and arts festivals, highlight the richness of British culture while fostering mutual understanding. These initiatives strengthen people-to-people connections and encourage long-term collaboration in knowledge and creativity.
On the security front, the British Embassy works closely with Indonesian authorities to address shared challenges, including counter-terrorism, maritime security, and climate change. Joint projects and policy dialogues reflect the commitment of both nations to regional stability and global cooperation. The embassy also plays a role in advancing environmental sustainability, supporting initiatives in renewable energy and climate resilience.
For professionals, the British Embassy in Jakarta offers a dynamic environment where diplomacy, international development, and cultural exchange intersect. Staff members contribute to programs that shape bilateral relations, manage consular services, and promote collaboration across diverse sectors. Working at the embassy requires adaptability, professionalism, and a strong commitment to fostering international partnerships.
The British Embassy Jakarta stands as a hub of diplomacy and cooperation, embodying the enduring relationship between the UK and Indonesia. It is a place where global perspectives meet local realities, offering opportunities for meaningful engagement in diplomacy, trade, education, and cultural exchange.
We are hiring:

JKT - Corporate Services Officer (Logistics and Protocols), AO

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.

• Job Category: Foreign, Commonwealth and Development Office (Operations and Corporate Services)
• Job Subcategory: Protocol, Visits and Events
• Job Description (Roles and Responsibilities)
  • Main Purpose of Job:
    • To manage and deliver efficient Protocol and Logistics operations-particularly shipment/customs clearance and VIP protocol services-while providing high-quality operational support and customer service to the British Embassy Jakarta and the UK Mission to ASEAN, ensuring smooth day-to-day Logistics and Protocol Team delivery.
  • What the Jobholder will be Expected to Achieve:
    • Manage shipments and customs clearance processes.
    • Coordinate and support VIP protocol activities.
    • Ensure smooth day-to-day logistics and operational support.
    • Provide first-line customer service to Embassy and Mission staff.
    • Work closely with the Corporate Services Team to support the Indonesia network.
    • Assist in maintaining efficient corporate services for multiple UK Government departments operating on the same platform.
    • Support the Embassy and UK Mission's operational needs in a professional and timely manner.
    • Other ad hoc tasks from Logistics and Protocol Team
  • Resource managed (staff and expenditure):
    • This position will line manage one or possible two AO level staff
• Essential qualifications, skills and experience
  • Approachable and empathetic with excellent listening and interpersonal skills. The ability to deal sensitively with difficult situations and people in distress
  • A quick learner able to follow procedures and guidelines in making judgements and solving problems. Good attention to detail
  • Strong IT skills, including using Microsoft Office programmes
  • A good team player able to work flexibly within a small team
  • Strong organisational, prioritisation and time management skills. Able to work under pressure with limited supervision
  • Fluent Bahasa Indonesia and excellent English language skills, both written and spoken. For candidates with English as a second language, certification at IELTS (or equivalent) level 7 or higher within the last 2 years is required. All skill areas (Writing, Speaking, Listening and Reading) must be IELTS score 6.5 or higher
  • Willingness to work additional hours during specific crisis situations (sometimes on a shift pattern working unsociable hours)
• Desirable qualifications, skills and experience
  • Experience in a similar role within an Embassy, NGO, or international organisation would be advantageous
  • Previous experience in a customer-facing or customer service role
  • Experience of living in, or a good understanding of, the UK or another English-speaking country
• Required behaviours
  • Communicating and Influencing, Delivering at Pace, Developing Self and Others, Making Effective Decisions, Managing a Quality Service, Working Together
• Application deadline: 19 August 2026
• Grade: Administrative Officer (AO)
• Type of Position: Full-time, Fixed term, with possibility of renewal
• Working hours per week: 39.5
• Location (City): Jakarta
• Type of Post: British Embassy
• Number of vacancies: 1
• Monthly Salary: IDR 9,324,963
• Start Date: 23 November 2026
• Other benefits and conditions of employment
  • This role is advertised as a 12-month fixed term contract with possibility of renewal.
  • The British Embassy Jakarta offers a competitive remuneration package including:
    • Annual leave entitlement of 25 days per year
    • Medical benefit (medical insurance)
    • Access to extensive learning and development opportunities

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