TASPEN Jobs: Call Center Officer

PT TASPEN (Persero) is a state‑owned enterprise in Indonesia that plays a vital role in providing social security programs, particularly in the fields of insurance and investment management for civil servants and retirees. Established with the mission of ensuring welfare and financial security, the company has become a cornerstone in the national system of pension and insurance services. Its operations are deeply connected to the government’s commitment to safeguard the future of employees who have dedicated their careers to public service. By managing pension funds and insurance programs, PT TASPEN (Persero) contributes to stability and confidence in the financial sector while also supporting sustainable economic growth.
The company’s core business revolves around pension fund management and insurance services, which are designed to guarantee long‑term financial protection. Insurance is a central aspect of its offerings, covering life insurance, work accident insurance, and health protection. These programs are not only aimed at providing security during employment but also ensuring that retirees can enjoy their post‑career life with dignity and peace of mind. PT TASPEN (Persero) has consistently emphasized the importance of insurance as a tool to mitigate risks and provide certainty in uncertain times. Through its comprehensive insurance schemes, the company strengthens the social safety net and enhances trust in the financial system.
In addition to insurance, PT TASPEN (Persero) is actively engaged in investment activities. The funds collected from contributions are managed through strategic investment portfolios to generate sustainable returns. Investment is not merely a financial activity for the company but a responsibility to ensure that pension and insurance funds grow steadily over time. By diversifying investments across various sectors, PT TASPEN (Persero) supports national development projects, infrastructure, and other productive ventures. This investment strategy not only secures the value of pension funds but also contributes to Indonesia’s economic resilience. The emphasis on investment reflects the company’s dual role as both a protector of individual welfare and a driver of national progress.
The synergy between insurance and investment defines PT TASPEN (Persero)’s identity. Insurance provides immediate protection and long‑term security, while investment ensures that the funds entrusted to the company continue to grow and remain sustainable. Together, these pillars create a robust system that benefits employees, retirees, and the broader economy. PT TASPEN (Persero) has built its reputation on integrity, professionalism, and service orientation, ensuring that every participant receives the benefits they deserve. Its presence across Indonesia demonstrates its commitment to accessibility and service excellence.
As a trusted institution, PT TASPEN (Persero) continues to innovate in both insurance and investment management. By adopting modern technology and improving customer service, the company enhances efficiency and transparency. Its dedication to maintaining high standards ensures that participants can rely on PT TASPEN (Persero) for their financial security. The focus on insurance and investment highlights the company’s strategic vision: to protect, to grow, and to serve. Through this vision, PT TASPEN (Persero) remains a key partner in building a secure future for Indonesia’s workforce and retirees.
PT TASPEN (Persero) Branch Office Bukittinggi opens opportunities for those of you who have good communication skills, are meticulous, agile, and service-oriented to join as:

Call Center Officer

• Branch Office Bukittinggi
• Contract / Outsourced Worker

Qualifications

• Minimum education Diploma 3 (any major)
• Female
• Good communication skills
• Honest, meticulous, and agile
• Able to use Microsoft Office and multimedia proficiently

Duties

• Answer participant questions related to Taspen’s main products
• Receive and resolve participant complaints politely and professionally
• Record every report, archive company correspondence documents

Benefits

• Monthly salary
• BPJS Kesehatan and BPJS Ketenagakerjaan insurance
• Holiday allowance and incentives

Should you be interested with the position and meet the qualifications required please send your complete application documents (CV, Application Letter, Diploma, and other supporting documents) to:

• PT TASPEN (Persero) KC Bukittinggi
• Jl. M. Syafei No. 11, Tarok Dipo, Kec. Guguk Panjang
• Kota Bukittinggi, Sumatera Barat

Applications must be submitted no later than 30 September 2026
Scam alert! PT TASPEN (Persero) never collect any fee and not collaborate with travel agent in recruiting it's employee.
PS: Translated from Bahasa Indonesia

Official Info