Bank BCA Syariah Jobs: Frontliner (Customer Service and Teller)

Bank BCA Syariah is one of Indonesia’s leading Islamic banks, established to provide financial services that fully comply with sharia principles. As part of the BCA Group, it combines the strength of a major banking institution with a specialized focus on Islamic finance, offering customers a wide range of products that emphasize ethical values, transparency, and fairness. Over the years, BCA Syariah has built a reputation for reliability and innovation, ensuring that its services meet the diverse needs of individuals, families, and businesses seeking sharia-compliant solutions.
The bank’s financial products are designed to support everyday transactions while encouraging long-term financial planning. Savings accounts such as Tahapan iB, Tahapan Rencana iB, and Tahapan Mabrur iB provide flexibility for customers to manage their funds according to their goals, whether for daily use, future plans, or religious obligations. Deposito iB is another cornerstone product, offering competitive profit-sharing returns under the mudharabah contract. Customers benefit from flexible tenors, automatic rollovers, and features like zakat deductions, making deposits not only a financial instrument but also a means of fulfilling religious duties.
Beyond savings and deposits, BCA Syariah offers financing products that help customers achieve personal and business aspirations without compromising sharia principles. KPR iB provides Islamic mortgage financing for home ownership, while KKB iB supports vehicle purchases. For entrepreneurs and companies, Pembiayaan Modal Kerja iB delivers ethical financing solutions to expand operations and strengthen business growth. These financing products are structured to encourage responsible borrowing and mutual benefit, reflecting the bank’s commitment to fairness and sustainability.
Investment products are another area where BCA Syariah has made significant progress. Through partnerships such as with Henan Sekuritas, the bank enables customers to open Sharia Customer Fund Accounts (RDN) and invest in sharia-compliant stocks and securities. This initiative broadens access to the capital market, especially for younger generations who are increasingly interested in ethical investments. With digital platforms like mobile and internet banking, customers can monitor their investment portfolios conveniently, making sharia investing more accessible and appealing.
BCA Syariah also emphasizes customer trust and safety. All services are supervised by the Financial Services Authority (OJK) and Bank Indonesia, ensuring compliance with national regulations. Deposits are guaranteed by the Indonesia Deposit Insurance Corporation (LPS), providing additional security. The bank integrates modern digital innovations, such as online account opening and mobile banking, to enhance convenience while maintaining strict adherence to sharia principles.
In essence, Bank BCA Syariah stands out as a comprehensive Islamic financial institution that offers savings, financing, and investment products tailored to the needs of modern customers. Its commitment to ethical banking, customer trust, and innovation makes it not only a reliable financial partner but also an attractive workplace for professionals who aspire to contribute to the growth of sharia banking in Indonesia.
We are hiring:

Frontliner

• Bogor Area

Job Description

Customer Service

• Support product marketing (funds, services, and other products) by offering appropriate product alternatives according to customer needs.
• Provide quality service to customers visiting the branch in accordance with regulations and procedures.
• Explore customer needs.
• Provide updated information / explanations to customers / non-customers.
• Receive and process requests: account opening and closing, granting / revoking facilities, changes to customer and account data, and other banking services.
• Conduct cross-selling of products and services.
• Serve balance inquiries and account mutations for customers visiting the branch.
• Serve transaction printing / issuance of Check / BG books, clearing rejection slips, account statements, and other matters related to customer interests.
• Create manual journals for transactions occurring at Customer Service.
• Handle and follow up on customer complaints.

Teller

• Serve Front Office operational transactions in accordance with regulations and procedures.
• Process transactions received based on Sharia Bank regulations and procedures.
• Resolve Communication Time Out (CTO) or offline transactions.
• Manage cash procurement in the cash box according to teller limits.
• Perform end-of-day Teller balancing according to bank procedures.
• Resolve discrepancies occurring on the same day.
• Conduct cross-selling of products and services.
• Carry out other front office operational activities according to work programs, regulations, and Sharia Bank procedures.

Qualifications

• Maximum age 28 years
• Minimum education Bachelor’s Degree in any major
• Communicative, persuasive, friendly, and meticulous
• Minimum 2 years of experience as Customer Service / Teller in banking
• Ability to cross-sell products
• Willing to be placed at BCA Syariah Branch Offices in Bogor Area
• Closing date: November 6, 2026

Should you be interested and meet the qualifications above, kindly apply using the link below.
The recruitment process at Bank BCA Syariah is free of charge. Beware of recruitment scams.
PS: Translated from Bahasa Indonesia.

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