BPJS Ketenagakerjaan Jobs: Customer Service Officer | Account Representative Perwakilan
BPJS Ketenagakerjaan, or Badan Penyelenggara Jaminan Sosial Ketenagakerjaan, is Indonesia’s official social security agency dedicated to protecting workers through a structured system of insurance programs. Established under Law No. 24 of 2011, it operates as a public legal entity and is part of the broader National Social Security System (SJSN), which aims to provide comprehensive protection for all Indonesian citizens. BPJS Ketenagakerjaan took over the role of PT Jamsostek in 2014, transitioning from a state-owned enterprise to a non-profit public institution with a mandate to serve both formal and informal workers. The third program, Jaminan Pensiun (JP), offers monthly pension payments to retired workers who meet the minimum contribution period and age requirements. This program is designed to ensure a stable income during retirement and complements the lump-sum benefit provided by JHT. The fourth program, Jaminan Kematian (JKM), provides financial support to the family of a deceased worker whose death was not work-related. It includes a lump-sum payment, funeral cost assistance, and educational scholarships for the worker’s children.
Participation in BPJS Ketenagakerjaan is mandatory for all employers and employees in Indonesia. Employers are required by law to register their workers and pay monthly contributions based on a percentage of the employee’s salary. Non-compliance can result in administrative sanctions, including fines and restrictions on accessing public services. The agency also encourages voluntary participation from informal sector workers, freelancers, and migrant workers, expanding its reach and inclusivity.
To improve accessibility and transparency, BPJS Ketenagakerjaan has developed digital platforms such as the JMO Mobile app. Through this app, participants can check their account balances, update personal information, submit claims, and monitor contribution history. These digital services are especially beneficial for workers in remote areas or those with limited access to physical branch offices.
BPJS Ketenagakerjaan plays a vital role in promoting social welfare and economic resilience in Indonesia. By offering protection against work-related risks, retirement insecurity, and unexpected death, it helps reduce poverty and inequality. The agency not only safeguards individual workers but also contributes to national productivity by fostering a sense of security and stability in the labor force. In essence, BPJS Ketenagakerjaan is a cornerstone of Indonesia’s commitment to labor rights and social justice.
Join BPJS Ketenagakerjaan in realizing the welfare of Indonesian workers.
Customer Service Officer
Duties and Responsibilities
- Provide services for requests related to membership, programs, and services for participants.
- Receive service claim submissions, arrange claim queue resolution, and conduct interview confirmations with participants.
- Provide education on BPJS Ketenagakerjaan program services to participants regarding benefits, JMO service procedures, progressive tax, MLT, and other services.
- Verify participant claim submissions accurately, precisely, and quickly to support smooth fulfillment of participant rights.
- Manage excellent service in branch office service areas according to standards.
- Handle participant complaints to maintain satisfaction.
- Manage administration and documents physically and electronically according to regulations for orderly administration.
- Prepare work reports as accountability for work activities.
Requirements
Education:- Minimum D3 from a relevant study program, preferably in health. From an accredited university with a minimum grade of B or Very Good, GPA minimum 2.75 (scale 4.00).
- Not yet 25 years old as of December 31, 2026.
- Unmarried, and willing not to marry during the first year of the employment bond.
- Preferably has work experience in service, hospitality, front office, and / or call center.
- Neat appearance.
- No direct family relationship (child, sibling, in-law) with active BPJS Ketenagakerjaan employees.
- Physically and mentally healthy.
- Permitted physical disability criteria include limitations in movement and walking, not limitations of sensory functions that reduce computer operation skills.
- Good communication and interpersonal skills.
- Interest in the service field.
- Non-academic achievements and / or organizational experience (added value).
- Knowledge of regulations and laws related to social security and BPJS Ketenagakerjaan programs.
- Able to provide good and complete service information to participants.
- Able to verify claim documents carefully.
- Able to manage participant complaints well.
- Proficient in Microsoft Office (Word, Excel, PowerPoint, and related).
- Able to create, analyze, and manage reports and claim documents.
- Proficiency in English and / or other foreign languages is an added value.
- Possession of a valid SIM A and / or C is an added value.
- Good analytical thinking skills.
- Willing to be placed in BPJS Ketenagakerjaan work units throughout Indonesia for a period of 5 years.
- Retirement age is set at 36 years, with the possibility of extending employment until the age of 57 if declared successful in the applicable internal selection process.
- Employment Status: Permanent Employee
Account Representative Perwakilan
Duties and Responsibilities
- Collect, coordinate, and analyze participant data.
- Prepare potential participant data.
- Implement, coordinate, and monitor membership activities.
- Foster cooperation with partners, agencies, and related parties for expansion and compliance of membership.
- Provide administrative services to prospective participants / mentored participants.
- Manage relationships with participants to maintain satisfaction.
- Manage participant administration and documents for orderly administration and support participant satisfaction.
- Collect data, implement, and coordinate archiving of membership documents.
- Coordinate, analyze, monitor, and evaluate follow-up on participants who have not registered or are non-compliant, together with the Head of Work Unit.
- Carry out work such as visits outside the work unit according to relevant areas / fields of work.
- Prepare work reports as accountability for work activities.
Requirements
Education:- Bachelor’s degree in any major, from a study program accredited minimum B or Very Good, GPA minimum 2.75 (scale 4.00).
- Not yet 27 years old as of December 31, 2026.
- Unmarried, and willing not to marry during the first year of the employment bond.
- Open to Fresh Graduates. Work experience in sales and / or marketing is an added value.
- Neat appearance.
- Family Relationship with BPJS Employees:
- No direct family relationship (child, sibling, in-law) with active BPJS Ketenagakerjaan employees.
- Physically and mentally healthy.
- Permitted physical disability criteria include limitations in movement and walking, not limitations of sensory functions that reduce computer operation skills.
- Good communication and interpersonal skills.
- Good negotiation skills.
- Interest in sales and / or marketing.
- Non-academic achievements are an added value.
- Preferably domiciled in Kalimantan, Sulawesi, Maluku, West Nusa Tenggara, East Nusa Tenggara, and / or Papua.
- Proficient in Microsoft Office (Word, Excel, PowerPoint, and related).
- Proficiency in English and / or other foreign languages is an added value.
- Possession of a valid SIM A and / or C is an added value.
- Good analytical thinking skills.
- Good accuracy and document administration skills.
- Willing to be placed in all Branch Offices in Kalimantan, Sulawesi, Maluku, West Nusa Tenggara, East Nusa Tenggara, and Papua for a minimum of 5 years.
- Not allowed to apply for transfer of work units and / or regions during the first 5 years of employment.
- Employment Status: Permanent Employee
Registration and Assessment process fully online (except Medical Check Up and Orientasi Persiapan Kerja).
The decisions made by the Recruitment and Selection Committee are final and cannot be contested.
Should you are interested with the position and meet the qualifications required kindly apply using link below.
All BPJS Ketenagakerjaan recruitment stages are FREE OF CHARGE. Be cautious of any fraud claiming to represent BPJS Ketenagakerjaan and requesting payments for tickets or other accommodations.
PS: Translated from Bahasa Indonesia.
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