Bank BCA Syariah Jobs: Frontliner Teller and Customer Service

PT Bank BCA Syariah is a prominent Islamic bank in Indonesia, offering a wide range of Sharia-compliant financial products and services. Established to cater to the growing demand for Islamic banking, BCA Syariah operates under the supervision of the Financial Services Authority (OJK) and Bank Indonesia. The bank is committed to providing reliable and competitive banking solutions that adhere to Islamic principles.
BCA Syariah offers a variety of products and services designed to meet the diverse needs of its customers. These include Sharia-compliant savings accounts, current accounts, financing options such as Murabahah (cost-plus financing), Ijarah (lease financing), and Musyarakah (profit-sharing financing). The bank also provides investment products like Sukuk (Islamic bonds) and Tabarru' (donations) accounts. Additionally, BCA Syariah offers electronic banking services through its Klik BCA Syariah platform, allowing customers to conduct transactions conveniently and securely online.

One of the key features of BCA Syariah is its commitment to customer satisfaction and service excellence. The bank ensures that all its products and services are designed to provide maximum benefit to customers while adhering to Sharia principles. BCA Syariah also places a strong emphasis on corporate social responsibility, actively engaging in various community and environmental initiatives to contribute positively to society.
BCA Syariah's network of branches and ATMs is spread across Indonesia, making it accessible to a wide range of customers. The bank continuously expands its reach to ensure that more people can benefit from its Sharia-compliant financial solutions. With a focus on innovation and customer-centricity, BCA Syariah aims to be a leading Islamic bank in Indonesia, providing reliable and competitive banking solutions that align with Islamic values.
We are hiring:

Frontliner Teller and Customer Service

• Jakarta Timur

Customer Service Job Descriptions

• Supporting product marketing (funds, services, and other products) by offering the right product alternatives according to customer needs.
• Providing quality service to customers who come to the branch following the terms and procedures.
• Identifying customer needs.
• Providing up-to-date information / explanations to customers / non-customers.
• Receiving and processing requests : opening and closing accounts, granting / revoking facilities, changing customer data and account data, and other banking services.
• Cross-selling products and services.
• Handling balance inquiries and account mutation inquiries from customers who come to the branch.
• Providing transaction printout / cheque / BG book pickup services , clearing rejection documents, account statements, and other matters related to customer interests.
• Creating manual journals for transactions occurring at Customer Service.
• Handling and following up on customer complaints.

Teller Job Descriptions

• Handling Front Office operational transactions according to the terms and procedures.
• Processing transactions received based on Sharia Bank terms and procedures.
• Resolving Communication Time Out (CTO) or offline transactions.
• Managing cash procurement within the cash box according to the teller limit.
• Balancing the Teller at the end of the day according to bank procedures.
• Resolving discrepancies on the same day.
• Conducting other front office operations according to work programs, terms, and Sharia Bank procedures.

Qualifications

• Maximum age of 27 years old
• Minimum education of a Bachelor's degree (S1) in any field.
• Communicative, persuasive, friendly, and meticulous.
• Proficient in Microsoft Office.
• Minimum of 2 years of experience as a Customer Service / Teller in banking, preferably from the Bakti BCA Internship Program.
• Closing date: June 8, 2025

Should you be interested and meet the qualifications above, kindly apply using the link below.
The recruitment process at Bank BCA Syariah is free of charge. Beware of recruitment scams.
PS: Translated from Bahasa Indonesia.

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