Bank BTPN Jobs: Jenius Service Point Staff

BTPN LogoSince starting in 1958 in Bandung, West Java and then changing our name in 1986 to Bank Tabungan Pensiunan Nasional, BTPN has come a very long way.
It was listed on the Jakarta Stock Exchange in 2008 and a year later added micro-financing to its portfolio of pension banking services.
Recognising that today's challenges are forcing businesses to change the way they operate, we have taken a step further, by creating and launching Daya in 2011. This mass market enablement platform which seeks "to increase the significance potential of every Indonesian" is close to the heart of the BTPN business ethos and intent.
While most companies aspire to make a difference through CSR programs separate from their business, BTPN integrates its social program within its business. So much so that our tagline, "hidup yang lebih berarti" which means "to give our customers a more meaningful life" is not just our social responsibility – but  intergrated in our daily business activity down to the branch level.
If a suitable definition of a person's self is based on their potential, then their vision of what they can become should be the foundation of living a better life – a life of significance.
At BTPN, we believe that Indonesians from all walks of life desire opportunities for growth. We enable them by providing financial solution and capacity building.
Be a part of our mission in creating opportunities for growth and greater significance in the lives of millions Indonesians.
BTPN is a unique bank who is focused on serving and empowering the mass market segment, a vital segment that has become the country’s economy back bone. It comprised of pensioners, micro, small & medium enterprise (MSME) entrepreneurs, as well as productive poor communities.
Settling your career path in BTPN enables you to discover the vibrant world of mass market segment. The exciting discovery is made possible, as in BTPN we encourage our team to expand their skills and knowledge through our various lines of businesses.
JENIUS is a revolutionary apps from BTPN that is simple, smart, and safe in managing your life finance. To support our expansion in Bandung. We are hiring Jenius Service Point Staff.

Jenius Service Point Staff


You will be responsible to:

  • Educate customer of the Digital Banking product and features
  • Provide assistance to customer to do transaction through Digital Banking applications
  • Sell Digital Banking product to walk in customer
  • Support event in the branch in coordination with our band sales
  • Handle complain through Customer Relation Management
  • Handle emergency cases


Are you the right candidate?

  • Min D3 all major with GPA min 2.75
  • Male / female, max 35 years old
  • Having 1-2 years of experience in Customer Service but fresh graduates are welcome
  • Communicative and attractive
  • Well communicated in English
  • Familiar with smart phone, technologies, and applications
  • Work in Bandung
For those who are interested please drop your CV directly to our recruiter delicia.arifin[at] by putting the position you apply in the email subject not later than 31 January 2017.