Bank BTPN Jobs: Frontliner Staff | Branch Service Manager | Branch Authorizer
Bank BTPN, a member of SMBC Group is a full-line commercial bank that offers a comprehensive range of banking services in both the wholesale and retail sectors.
The merger of BTPN and SMBCI to form Bank BTPN represents a unique and an ideal combination of two complementary banks.
With its new vision to be Indonesia’s most preferred bank which makes a meaningful difference in the lives of millions powered by digital technology, Bank BTPN is a bigger and stronger bank that contributes more to Indonesia's economy.
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The business focuses are supported by Bank BTPN business units including BTPN Sinaya - a financing business unit, BTPN Purna Bakti - a business unit focusing to serve retirees, BTPN Mitra Usaha Rakyat - a business unit focusing on micro businesses, BTPN Mitra Bisnis - a business unit focusing on serving small and medium enterprises, BTPN Wow! - a financial inclusiveness focusing on the unbanked segment, Jenius - a digital banking platform serving the consuming class segment, and corporate business unit which focuses on serving national, multinational and Japanese companies. BTPN also has a subsidiary namely the BTPN Syariah which focuses on serving customers from the mass market. Through the Daya Program, which is a sustainable and measurable empowerment program for the mass market, Bank BTPN regularly gives training and information to improve the customers’ capacity so they can grow and have a chance to live better.
Seize Your Opportunity to The New Height!.
We are looking for dynamic individuals to fill the seat for:
Frontliner Staff (Teller & Customer Service)
- South Jakarta
Job Description
Teller
- Receive and serve customer financial transactions, both cash and non-cash, in accordance with applicable systems and procedures, supported by services that comply with specified standards while still paying attention to the principles of prudence and service excellence.
Customer Service
- Serve customers and prospective customers by providing information and assisting with transactions for BTPN products and services in accordance with applicable service standards.
- Inviting customers and potential customers to use BTPN products and services.
- Handle customer complaints according to applicable systems and procedures.
- Carry out administrative processes that occur from customer service transactions in accordance with applicable regulations.
Minimum Qualifications
- Have a Bachelor's degree in all majors, minimum GPA 2.75 of 4.00 scale
- Minimum 3 years of working experience in similar role or responsibility
- Strong communication and interpersonal skills
- A customer-oriented mindset
- Basic knowledge of banking operations and product
- Attention to detail and excellent problem-solving skills
- High level of integrity and professionalism
- Fluent in English
- Closing date: August 1st, 2024
Branch Service Manager
- South Jakarta
Job Description
- Carry out managerial functions, both financial and non-financial, in a responsible branch and ensure the implementation of operational and service processes in the branch in accordance with applicable provisions and procedures, including handling customer complaints or problems related to the branch.
- SLAs: fulfillment of transaction service levels based on agreed service standards and service times.
- Compliance: Ensure all operational activities in the branch comply with applicable policies and procedures.
- Maintain and ensure the readiness of facilities and infrastructure in the branch, and implement a neat and clean culture.
- Helping branch business growth by achieving sales targets set for the operations team
Minimum Qualifications
- Have a Bachelor's degree in all majors minimum GPA 3.00 of 4.00 scale
- 5 years of working experience in similar role or responsibility
- Pleasant personality and good communication & presentation skill
- Strong leadership and able to build & lead a loyal team
- Deep understanding of banking product knowledge
- High optimism to drive result and provide solution for problems in branch
- High level of integrity and professionalism
- Fluent in English
- Closing date: July 1st, 2024
Branch Authorizer
- South Jakarta
Job Description
- Carrying out the check and validation function of cash transaction input by the teller as well as monitoring operations and services at the front end, both cash counters and non-cash counters
Minimum Qualifications
- Have a Bachelor's degree in all majors minimum GPA 3.00 of 4.00 scale
- Minimum 3 years of working experience in similar role or responsibility
- Strong communication and interpersonal skills
- High motivated individual with skill to develop team member to achieve performance expectations
- Have a strong product knowledge
- Attention to detail and excellent problem-solving skills
- High level of integrity and professionalism
- Fluent in English
- Closing date: July 1st, 2024
Should you are interested with the position and meet the qualifications required, kindly apply now through links below.
Recruitment process is free of charge. Beware of recruitment scam.